Ms Clarke has run her team for twelve years. She arrives at 8:30 every day, answers emails in two lines, and remembers every deadline. New employees find her scary. Old employees know she is the best manager they have ever had.
She hired Youssef because his application was honest and his ideas were good, not because his English was perfect.
What she teaches Youssef
How English works at work: polite emails, small talk before meetings, how to say "I'm sorry, could you repeat that?" without panic, and how to give a presentation.
Fun facts
- She drinks exactly three cups of tea a day.
- She has a photo of her cat on her desk, and pretends she doesn't.
- She learned Spanish at 40, so she knows how hard a new language is.
